I had intended to write this week’s post about Beading Yoda’s lovely beaded flowers. But that will have to wait.
What a week this has been. Boris is almost recovered from the Benjimonster and is much less stressed. I cannot say the same for myself. It all started so innocently. My health insurance company decided to give its customers a discount on their premiums if they enrolled in a program called Active Health to learn about healthy habits, adiet, exercise, and so on. You get points for each module you complete. Collect 100 points and you get your discount. Easy, right? Wrongo Bongo!
I logged onto the program’s website and managed to enroll after numerous calls to customer service to learn how to navigate a website obviously designed by Dr. Mengels.
In the weeks that followed, I duly entered my blood pressure, my cholesterol, completed questionnaires, and studied health topics. As I completed each module, I was awarded a certain number of points. I was on my way to my discount.
Nor so fast.
Yesterday, I foolishly downloaded the Active Health iPad app for the program and completed more tasks. As I tracked my progress, I noted the app was not saving anything. And there was no option for me to save. I tried to contact customer service online. There was a place to write a message but no way to send the message. So, I called customer service.
I was referred to another number. Then a third number. Then I spent almost an hour with a service rep who tried to guide me through the website. But, as I repeatedly reminded her, I was using the app, not the website. Alas, she could neither help me nor refer me to someone who could. “And yet,” as the saying goes, “she persisted.” As I hung up I wondered where she got her stamina.
Later that evening, I decided to try again on the website instead of the app. I ran into the same problem. I called customer service again. As the conversation with a different rep wore on, I realized that he knew that the website did not work,and that tech support was non existant. But the rep was creative-I’ll give him that-he suggested that I abandon the online health education module altogether and opt for phone counseling in order to get my points So I agreed. We scheduled an appointment with a health counselor. Then the rep started to rattle on about the Philadelphia Eagles. Time to say goodbye.
The health counselor called the next day at the appointed time. “What health issues would you like to work on? ” she asked.
“Stress,” I replied, “I really need to work on my stress.”
“What gives you stress? ” she queried.
“I was doing pretty good before I enrolled in the Active Health program,” I admitted, “but broken website coupled with service reps who don’t have the resources they need to do their job has caused me a great deal of stress.”
The counselor suggested that I meditate and gave me a number I to call if the stress became overwhelming. “There are counselors there to help you,” she informed me.
“Is this covered by my insurance?” I asked.
“I don’t know,” she responded. “Let’s schedule another session.”
“How’d it go?” my husband asked me later that day. “Not as bad as I thought it would be,” I admitted. “In fact, I’ve decided to start smoking again so at our next session she can give me advice on how to quit.”
Only two more counseling sessions to go.
And now, to keep myself honest, here are pictures of flowers taken on my walks around Philadelphia.
Martha, you’re the best. I laughed so hard I was crying. I do feel bad about your “stress” but your delivery of said stress completely relieved any I had. Thank you for taking a very frustrating situation and adding humor to it.